Our coffee subscriptions are flexible. After you create your account, sign in and go to “Manage Subscriptions” section to:

• Change the amount of coffee we send you
• Swap for another coffee if you feel adventurous
• Skip your next delivery date 
• Update your shipping address if you move house or want us to send a shipment to a friend instead

Do you need a coffee break? It doesn’t happen often but if you do, you can easily:

• Pause your subscription anytime
• Cancel your subscription anytime (although we’ll be sad to see you go!)

Yes. Match your delivery frequency with your coffee consumption so you're always happy and caffeinated and never run out. Update your order frequency any time.*

*Please allow at least 24 hours before the next shipment to make changes.

Go to “Subscriptions” in the menu > Click on your active subscription > Click “Order frequency” to adjust the frequency of your coffee shipment > Click “Update frequency” to save your changes.

Login to your account > Go to rewards pop up window > Ways to Redeem > Select your subscription coupon > Redeem

Make sure you select one of our predefined “Subscription coupons” (in the value of $10, $20, $30, $40, $50 or $100). Don’t use the ‘Shop Order Discount’ as these can be applied to one-off orders only and won’t work on your subscription.

You’ll see the code generated on the screen straight away and also get an email notification with the code to apply through your “Manage subscriptions” page.

Login to your account > Click on “Subscriptions” in the menu > Select your active subscription to apply discount > Click on “Apply discount code” on the bottom of the page > Paste the code into the “Discount Code” field. Click “Apply discount”

If you generated a discount in greater value than your subscription order, it will apply the balance to the next one automatically.

We pack subscription orders every Tuesday morning which is when we start roasting each week. Except your first subscription order, which will be packed and shipped after you place it. Can’t get your coffee fresher than that.

There is a self managed stop-start option so whenever you are going away, you can simply “pause” your subscription until you’re back from travels. Alternatively, you can divert the delivery to a friend in the meantime by updating your shipping address.

Go to “Subscriptions” in the menu and select your coffee subscription you want to pause > Click on “Skip this order” button on the bottom of the page.

Alternatively, set a date when you’re back to resume your coffee subscription by clicking on “Next order” and manually adjusting the date.

We offer subscriptions on all our coffees, including single origins available in limited amount that we offer until we run out. When we’re getting close to roasting our last batch, we’ll make sure you as a subscriber get the last bags as a priority.

It's time to swap the coffee out for a new one via your account. 

Try to recover your password and we’ll send you a link to choose a new one. If you’re still having trouble, get in touch with us at info@clandestino.com.au and we’ll sort it out.