Updates to our Loyalty System

Why are you changing the loyalty system?

We have been listening to your feedback and improved your experience in the customer portal.

Our previous Loyalty Program was combining two third-party apps hasn't always been seamless. The new loyalty system is integrated within the subscription app and we’re excited to say goodbye to unnecessary steps.

No more DYI discounts. Credits are now automatically added to your balance after a purchase and ready to be applied to your upcoming orders in your new all-in-one customer portal.

Like before, our loyalty tiers will help you get closer to better savings with each new order.

Why don’t I see my reward points anywhere?

Points are now credits. Unfortunately, due to the nature of new credits, we were unable to carry your points over if you were not a subscriber before the cut-off date.

We have emailed all our customers on 11th December 2024 at 6pm with a heads up to use their reward points until the end of the year after which they’ll expire. If you cannot find this email, please send us a message to info@clandestino.com.au.

Where can I see my credit balance?

View your available credit balance in the customer portal by logging in to your account and clicking on “View your next order".

How do credits work?

You’re earning credits with each processed subscription order. They are accumulating in your account until you're ready to use them towards your upcoming order. Double click the "Auto-apply to the next order" slider to apply your credit value.

Will the tiers stay the same?

Yes, the “frequent flier” tiers are the same. Keep earning more credits as you move through tiers—plus unlock free gifts on streaks and near-wholesale prices.

How do I subscribe and start earning credits?

While shopping, click on the product page of the coffee you want to receive in your subscribtion and select the “Subscribe and Save” option. Choose the delivery frequency for your orders.

Then select your preferred bag size and quantity - and add the coffee to your cart. Learn more about the perks for our Brew Crew subscribers!

General Questions

What is your shipping schedule?

Orders are processed daily Monday to Friday and shipped out midday. All ongoing subscriptions are processed on Monday afternoon and packed on Tuesdays.

Delivery addresses in Queensland, New South Wales and Australian Capital Territory are shipped with Fastway Couriers*, expected delivery times 1 to 2 days. Delivery addresses in Victoria, South Australia, Tasmania, Western Australia and Northern Territory are shipped with Auspost*, expected delivery times 5 to 7 days.

*Delivery Addresses containing a PO Box, Locked Bag or Parcel Locker must be sent with Auspost.

Would you like to request delivery with your preferred provider? No problem, just let us know in your order’s notes and we’ll apply this to all your ongoing orders. Also, for those who enjoy a specific coffee and appreciate automation, take a look at our coffee subscriptions. You will never run out of coffee again.

Does Clandestino ship internationally?

Yes we ship internationally using the DHL service. Select the shipping option on checkout.

Do you sell green beans?

We do not sell green coffee beans, only roasted coffee beans.

Do you sell coffee samples?

At the moment, we do not ship out coffee samples. But we’re looking into creating a ‘sample pack’ so keep your eyes peeled.

How should I store my coffee?

Air, moisture and heat are the main elements that cause stale beans. After roasting, coffee begins to emit a number of gasses, including carbon dioxide. Therefore we use foil-lined air-valve bags to keep beans fresh for the shop-to-home trip. We recommend you store a one to two week supply of coffee in an airtight container like our coffee storage jars in a cool dry place.

Do you use robusta coffee beans?

We only use Arabica coffee beans.

Are the coffee beans organic?

It’s our desire to find and share the best coffee that the world has to offer. A third-generation restaurant family, our background lies in sourcing and supplying only the highest-quality products with the finest flavours. We believe nurturing your health is important and that the best ingredients are created by nature. Therefore we have a number of certified organic coffee beans that are labeled accordingly. All our coffee beans have nothing artificial added and all are organic.

Can I use the gift card I bought online in store?

Yes.

What is your return policy?

Due to the perishable nature of coffee we do not accept returns for change of mind purchases. If any problems with your order should arise please contact us on 1300 656 022 or at info@clandestino.com.au and we will get in touch.

How do I register my interest in wholesale?

Come and join the Clandestino Crew! For wholesale enquiries please use the form on our Wholesale Page. Our wholesale manager will contact you directly for further information.


Coffee Courses

Which coffee course is right for me?

Just about everyone should start with the Intro to Espresso Course, even baristas already in the industry as our approach to making coffee is more consistent and controlled than most other places. For instance, we use scales, parameters and specific measurements to achieve repeatable results. Therefore, it’s usually a very new and different way to make coffee for people. 90% of the time we say do the Intro to Espresso Course.

Are there course prerequisites?

The only course that has prerequisites is the Advanced Barista Course. All other courses have no prerequisites. The Advanced Barista Course requires at least 2 years’ experience making coffee professionally.

Should I do the Intro To Espresso or Advanced Barista?

If you’ve done the Intro to Espresso course then yes, you can do the Advanced Barista Course. We don’t recommend doing Intro to Espresso and Advanced Barista courses back-to-back. It’s an overload of information and therefore money wasted. The knowledge covered in the Intro to Espresso course needs time to be absorbed and applied in practical skills first. We recommend doing the Advanced Barista course no earlier than 2 weeks after the Intro to Espresso, so the info can settle and form a better groundwork for the Advanced Barista course.

Should I do Intro To Espresso or Home Barista?

The main difference between the Intro to Espresso course and the Home Barista course is the equipment you learn on. We recommend thinking about where you plan to make the coffee (home or in a cafe) and what equipment you’ll be using, then decide which one to pick. Otherwise the core skills and knowledge is very similar. It’s just better to learn on equipment you’ll be using.

When are the courses on?

Course session times are shown on the individual course details page, however bookings shut off 24 hours prior to the course time. There is a Calendar that lists all the available time allocations for each course to pick. If for some reason you cannot make the time allocations listed, you can email training@clandestino.com.au to possibly organise a different time.

Where do the courses take place?

All courses take place from our training facility, The Cube. The Cube is located inside our warehouse next to our roastery and HQ. Our address is 59 Rene Street, Noosaville QLD, 4566.

What’s your cancellation and refund policy?

All changes to bookings need to be made no later than 48hrs before the course commencement time by phoning 1300 656 022 or emailing training@clandestino.com.au. Cancellations will be refunded and changes will be considered if requested more than 48hrs in advance of the enrolled course. If a cancellation is made with in 48hrs of the course commencement time, 50% of the course fee will be refunded. In the event of a “no show”, no refund will be given unless sufficient evidence as to why is provided.